Reservations Terms and Conditions


Last updated 21 May 2025

The company, Executive Global Travel Ltd, along with its subcontractors, commits to delivering services as outlined in the agreement. However, it cannot be held responsible for events beyond its control that may hinder service provision, including but not limited to flight alterations, traffic delays, security measures, and adverse weather conditions.

  1. We guarantee to provide the service you booked at the agreed-upon time. While we'll do our best to accommodate any last-minute changes you request, we aren't obligated to, and your original contract will remain valid even if we can't.

  2. We provide full insurance coverage for our vehicles and passengers, meeting all legal requirements in the state or territory where we operate. However, we aren't responsible for lost or damaged personal belongings, so please ensure the passenger has their insurance before the trip.

  3. Passenger to not leave the pickup location. If the booker or the passenger can't find or contact the chauffeur. Instead, call +44 (0) 207 459 4559 (UK) or the local dispatch number (listed on driver notices). If the passenger depart without making this essential call, the service will be charged in full as a "No Show." For any future disputes, you'll need to provide evidence of the phone call, such as a mobile bill.

  4. Smoking is strictly prohibited in all company vehicles at all times.

  5. The company maintains the authority to deny service to individuals whose conduct is deemed inappropriate, threatening, or who appear to be under the influence of alcohol or drugs. In these cases, no refunds will be issued.

  6. Any damage to the vehicle, whether to the interior or exterior, resulting directly from passenger actions, will be assessed at the company's discretion. This assessment will consider the repair costs and potential loss of income, including damage incurred from passengers opening the vehicle doors.

  7. Service charges may vary depending on changes in requirements, such as additional mileage or time. These fees are generally applied upon service completion or can be scheduled for billing 14 days in advance. The Company reserves the right to apply charges in advance and/or to authorise funds using the credit card provided.

  8. Cancellations occurring within 24 hours of the scheduled travel time may result in full payment being required, as determined by the subcontractors. Furthermore, any cancellations or changes made less than 6 business hours prior to the pick-up time will incur charges.

    This may vary by location, but please be aware:

    1. Business hours are deemed to be 07.00 - 19.00 at the service location.

    2. Transfers = 100%.

    3. Hourly = Minimum 50% of booked hours.

    4. Minibus Hire = Less than 72 hours’ notice will incur a 100% charge.

    5. Standard cancellation policy will not apply for major international, business and sporting events.

    6. Our standard cancellation policy does not apply to all locations. For example, Italy has different cancellation terms.
      The following will apply:
      VIP Sedan - Cancelled less than 72 hours before pick up time = 100%
      Luxury Minivan - Cancelled less than 24 hours before pick up time = 100%
      Business Sedan - Cancelled less than 24 hours before pick up time = 100%

  9. Inclusive waiting time allowance:
    - 45 minutes waiting time allowance for airport arrivals from scheduled pickup time.
    - 15 minutes waiting time allowance for other locations from scheduled pickup time.

  10. Parking and Zone charges will be charged at cost (e.g. London congestion charge).

  11. Surcharges may apply on late evening or early morning pickups, public holidays and weekends.

  12. The Booker is the person or organisation that secures the reservation and is responsible for settling the costs of all services booked for themselves or their clients. While we may occasionally accept credit cards from third parties, any disputes with the cardholder will place the financial responsibility on the booker. By agreeing to this Reservation Agreement, you affirm that you have the right to utilise the credit card information of a third party.

  13. The figures shown on confirmations and trip sheets prior to service delivery are presented in the local currency of the originating state or territory. The final charges will be converted to Euros or GBP on the invoice. Any quotes provided before booking are only estimates and are not legally binding. The ultimate charges will be based on the actual services provided.

  14. Continuing with the reservation and using the service provided constitutes acceptance of the Reservation Agreement. The above does not affect your statutory rights.